Think about creating spaces and opportunities for informal human connection. Can you start the day with a five-minute interactive process – even as simple as conscious breathing? How about reinventing the suggestion box – maybe a gathering in a ‘suggestion room’ – or ‘suggestion time’ to encourage collaboration and experiment? Remember your employees are at the coal-face of client and customer interaction – you as manager now more urgently need to optimise their experience and potential insight.
We live in a switched-on world in which it’s almost unthinkable to be without social media for so much as a day. According to Statista, a company specialising in market and consumer data, around 30 million South Africans were on social networking sites in 2019. What’s more, this number is set to grow to close to 50 million by 2026!