Think about creating spaces and opportunities for informal human connection. Can you start the day with a five-minute interactive process – even as simple as conscious breathing? How about reinventing the suggestion box – maybe a gathering in a ‘suggestion room’ – or ‘suggestion time’ to encourage collaboration and experiment? Remember your employees are at the coal-face of client and customer interaction – you as manager now more urgently need to optimise their experience and potential insight.
“What is the secret to a long-lasting relationship?” is a question that regularly pops up, most often around Valentine’s Day.
Everyone tends to talk about how they got married, or got into a relationship, but not much time is spent on how they have been able to stay that way.